INDUSTRY INSIGHTS

Changing Climate in the Consumer Lending Marketplace: What We’re Seeing and Hearing

October 24, 2020

Three Things We’re Hearing: 1) American Express sets the pace 2) Personal loan mail volume lags 3) What’s on the horizon for asset quality?

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October 10, 2020

Three Things We’re Hearing: 1) Point of Sale (POS) lending is growing 2) Education lending bucks the downward trend 3) No movement yet on card...

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September 26, 2020

Three Things We’re Hearing: 1) Credit card mail volume recovering 2) Personal loan mail volume steady 3) Acquisition spending up across products and channels

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September 12, 2020

Three Things We’re Hearing: 1) Consumers increasingly use personal loans for home improvements 2) Local banks are a surprisingly popular choice for personal loans 3)...

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August 29, 2020

Three Things We’re Hearing: 1) Personal loan online acquisition perked up in July 2) Credit Card mail volume edges up 3) Student loan acquisition unfazed...

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August 22, 2020

Three Things We’re Hearing: 1) But what about the mail? 2) Credit card balances continue to shrink 3) Consumer spending is back, but different

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August 8, 2020

Three Things We’re Hearing: 1) Areas of opportunity for local banks 2) Advertising spend down across channels 3) Auto insurance spending won’t slow down...

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August 1, 2020

Three Things We’re Hearing: 1) Consumers rarely switch checking accounts – branches matter 2) Is small business lending headed for a repeat of ’08/’09? 3)...

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July 25, 2020

Four Things We’re Hearing: 1) Credit card mail volume continues to drop 2) Personal loan mail volume is also low 3) Student and education refi...

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July 18, 2020

Three Things We’re Hearing: 1) Consumer lending executives are cautiously optimistic 2) Student lending activity still lags 3) Further signs of life in credit cards...

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July 11, 2020

Three Things We’re Hearing: 1) Marketing spend is down across all channels and categories 2) Travel reward card issuers respond to a challenged value proposition...

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June 27, 2020

Three Things We’re Hearing: 1) Credit card mail volume at lowest level in decades? 2) Personal loan volume plunged as well 3) $2 trillion growth...

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June 20, 2020

Three Things We’re Hearing 1) Possible good news coming? 2) Asset quality trends are misleading 3) Credit card growth has stalled Today’s newsletter takes 2...

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June 13, 2020

Three Things We’re Hearing 1) Personal loan rates are in flux 2) Student lending is approaching peak season with a big question 3) Consumer delinquencies...

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June 6, 2020

Five Things We’re Hearing 1) Banks are backing off from new deposits while consumers are still interested 2) Mirroring the broad decline in new loan...

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May 30, 2020

Four Things We’re Hearing. 1) Credit card acquisition marketing (unsurprisingly) plummeted in April 2) As did marketing for Personal Loans...

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May 23, 2020

Three Things We’re Hearing. 1) Credit card spending is rebounding from a late March dive. 2) Acquisition marketing for consumer financial products...

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May 16, 2020

Four Things We’re Hearing: 1) 64% of consumers are using digital banking services more than pre-pandemic 2) Two thirds of colleges are currently planning to...

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May 9, 2020

Four Things We’re Hearing: 1) Consumers have shifted credit card rewards preferences away from travel rewards and towards cash back on non-travel categories such as...

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May 2, 2020

Four Things We’re Hearing: 1) Lending Executives are cautious, but optimistic 2) Demand for lending products has rebounded slightly, but is still below prior trends...

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April 25, 2020

Four Things We’re Hearing: 1) Loan asset quality is deteriorating rapidly, 2) Consumers are contacting lenders for help with payments, 3) Capital markets based fintechs...

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April 14, 2020

THIS WEEK’S HIGHLIGHTS: Over half the lenders on the LendingTree personal loan table have been removed since last week Despite evidence of a significant drop...

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April 4, 2020

This Week’s Highlights: Early anecdotal feedback has some direct mail response rates off 10% - 50% beginning in mid-March. Digital search volume has returned to...

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March 27, 2020

As we noted last week, we are monitoring trends in the consumer and small business lending segment in light of the unprecedented impact of the...

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March 21, 2020

The COVID-19 pandemic has created an unprecedented environment for consumer lenders. In our daily discussions with our clients and industry contacts, everyone

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