Three Things We’re Hearing: 1) American Express sets the pace 2) Personal loan mail volume lags 3) What’s on the horizon for asset quality?

Three Things We’re Hearing: 1) Point of Sale (POS) lending is growing 2) Education lending bucks the downward trend 3) No movement yet on card...

Three Things We’re Hearing: 1) Credit card mail volume recovering 2) Personal loan mail volume steady 3) Acquisition spending up across products and channels

Three Things We’re Hearing: 1) Consumers increasingly use personal loans for home improvements 2) Local banks are a surprisingly popular choice for personal loans 3)...

Three Things We’re Hearing: 1) Personal loan online acquisition perked up in July 2) Credit Card mail volume edges up 3) Student loan acquisition unfazed...

Three Things We’re Hearing: 1) But what about the mail? 2) Credit card balances continue to shrink 3) Consumer spending is back, but different

Three Things We’re Hearing: 1) Areas of opportunity for local banks 2) Advertising spend down across channels 3) Auto insurance spending won’t slow down...

Three Things We’re Hearing: 1) Consumers rarely switch checking accounts – branches matter 2) Is small business lending headed for a repeat of ’08/’09? 3)...

Four Things We’re Hearing: 1) Credit card mail volume continues to drop 2) Personal loan mail volume is also low 3) Student and education refi...

Three Things We’re Hearing: 1) Consumer lending executives are cautiously optimistic 2) Student lending activity still lags 3) Further signs of life in credit cards...

Three Things We’re Hearing: 1) Marketing spend is down across all channels and categories 2) Travel reward card issuers respond to a challenged value proposition...

Three Things We’re Hearing: 1) Credit card mail volume at lowest level in decades? 2) Personal loan volume plunged as well 3) $2 trillion growth...

Three Things We’re Hearing 1) Possible good news coming? 2) Asset quality trends are misleading 3) Credit card growth has stalled Today’s newsletter takes 2...

Three Things We’re Hearing 1) Personal loan rates are in flux 2) Student lending is approaching peak season with a big question 3) Consumer delinquencies...

Five Things We’re Hearing 1) Banks are backing off from new deposits while consumers are still interested 2) Mirroring the broad decline in new loan...

Four Things We’re Hearing. 1) Credit card acquisition marketing (unsurprisingly) plummeted in April 2) As did marketing for Personal Loans...

Three Things We’re Hearing. 1) Credit card spending is rebounding from a late March dive. 2) Acquisition marketing for consumer financial products...

Four Things We’re Hearing: 1) 64% of consumers are using digital banking services more than pre-pandemic 2) Two thirds of colleges are currently planning to...

Four Things We’re Hearing: 1) Consumers have shifted credit card rewards preferences away from travel rewards and towards cash back on non-travel categories such as...

Four Things We’re Hearing: 1) Lending Executives are cautious, but optimistic 2) Demand for lending products has rebounded slightly, but is still below prior trends...

Four Things We’re Hearing: 1) Loan asset quality is deteriorating rapidly, 2) Consumers are contacting lenders for help with payments, 3) Capital markets based fintechs...

THIS WEEK’S HIGHLIGHTS: Over half the lenders on the LendingTree personal loan table have been removed since last week Despite evidence of a significant drop...

This Week’s Highlights: Early anecdotal feedback has some direct mail response rates off 10% - 50% beginning in mid-March. Digital search volume has returned to...

As we noted last week, we are monitoring trends in the consumer and small business lending segment in light of the unprecedented impact of the...

The COVID-19 pandemic has created an unprecedented environment for consumer lenders. In our daily discussions with our clients and industry contacts, everyone