May 1, 2021

Digital Banking Trends

Picture of Jim Stewart

Jim Stewart

CEO, Epic Research

Three Things We’re Hearing

A three-minute read

Consumers Like Digital Banking

Survey Digital Behaviors MAR 2021 2
Mobile PULLS Ahead AS Top 3
Branch Banking v. Mobile Banking

Lenders Re-Entering the Market

January - March Mail Volume, 2020 Versus 2021
Top Credit Card Mailers – MARCH 2021
Cash Back and Co-brand Mail Offers (2)
Top personal loan Mailers – MARCH 2021

Overall Financial Services Ad Spending Still Recovering

Relative Direct-to-Consumer Spending by Product
Estimated % Change in YoY Marketing Spend
Google Search - Cost _ Impression Jan 2020 - Mar 2021

Quick Takes

Small Business Delinquency Index US
% Decline in Originations By Credit Score Range

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The Epic Report publishes the first Saturday of each month. Our next issue will publish on June 5th.

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Jim Stewart

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